FAQ

Meridian Computers

TRUSTED IT CONSULTANTS

07900188187      0203 754 2371



ANY QUESTIONS ?

We created this page to help you get immediate answers to our most commonly asked questions. You can also view our Instagram from repair photos, or read our Computer Repair Blog.


FREQUENTLY ASKED QUESTIONS


Q.  Do I need an appointment to bring in my computer and/or perhiperals for you to inspect?

Generally, you don't need to book an appointment however you may check our operning hours ensuring we will have enough time to deal with your request. It is always advised to call us prior to making your journey to our office/workshop.  


Q.  What are your opening hours?

Monday to Thursday: 10am-2pm 

Friday & Saturday: 10am - 5pm 

Q.  Do you make onsite-house calls?

Yes. We have an excellent team that will visit you to fix any problems you may have.  We will schedule a visit as early as possible based on our workload at the time as well as your daily schedule.  Please note that a call-out charge is applicable for business customers.


Q.  Should I bring entire desktop PC system to your workshop?

       No. In most cases we just need your tower . However, in cases where we suspect that an attached perhiperal is causing the problem, we              may then ask you to bring it/them along.  Could we remind you to take upmost care while carrying these items as some of the desktop PCs          and some peripherls may be heavy. 


Q.  Do you provide data recovery services?


       Yes. If you accedently deleted some data(documents, photos, videos etc.), it is possible and worth performing a data recovery on the                  storage device. However, in cases where there is a pyhisal damage to your storage device such as Hard Disk then we may refer you to a              third party specialist helping you to get the best possible outcome.   


Q.  Do you charge for fault finding?

  

       Our fault finding service is absultely free if it is performed in our workshop. However we may limit diagnosis session to last a maximum of          20 minutes which is enough for most common faults/problems.  Please note that foult finding with laptop computers' hardware may take            longer in which case you will be informed prior to commencing diagnosis.  


Q. How safe is my data whilst working on my device?


       Our experienced staff will take upmost care of your data stored in your device and will warn you if there is a possible data loss based on            type of repairs carried out.  However we strongly advise that you (where possible) backa up your files and data prior to presenting your              device to us.  We will not take any responsibility should your data gets lost or damaged for any reason.   

       

Q. Backup? Can you do it for me?


       Yes. We can backup your data and if needed restore it back to your device at a cost which will vary based on size of your data. Please ask.

 

Q. How about your consultancy services?

       

      Although our IT consultancy servies are designed businesses in mind, it is offered to all.  We can provide you with advise and expertise in         many aspects and usage of IT.  Some popular topics are;


  • Cloud Solutions
  • IT Security 
  • Network Management 
  • Online Backups 
  • IT Project Management
  • Website Design And Maintenance


Q. How much do your IT consultancy services cost?

     

       Varies. Based on the type of service required, we can provide you with a fixed quote or prepare a payment solution on our "Pay As We              Progress" - PAWP scheme.  Please ask for details of this exiting scheme. 


Contact Info

0203 7542371

07900188187 


Meridian IT Solutions

Incorporating Meridian Computers


Meridian IT Solutions, Meridian It Consultants and Meridian Computers are trading names for

Meridian IT Consultants Ltd.

Registered in England and Wales, No: 06040533


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